Click photo to enlarge.
Click photo to enlarge.
Where We Ship
We ship anywhere in the United States and Canada.
We’re sorry, but we do not ship to APO, FPO and DOP addresses at this time.
Production Time – Non-Wedding Orders
Most of our custom gift bows are made and shipped within 48 hours.
Our 8-inch bows are packed and shipped within 24 hours, and include free shipping to anywhere in the US. If you live in Canada, please call us at for exact shipping rates.
Our other non-custom made products are usually shipped in one business day.
For any orders placed after 4pm on weekdays, on weekends or holidays, the 48-hour window begins the following business day.
Any special orders (beyond color choices) may require an extra day to produce.
We reserve the right to extend the shipping time to four days during our busiest season, which is from the middle of November through December.
Production Time – Wedding Orders
Wedding pew bows are made and shipped in 5-7 days.
Standard Shipping Methods & Times
Items shipped in the continental US are shipped via Ground Service using USPS, FedEx or UPS.
Items sent to Hawaii, Alaska and Canada are shipped via Priority Mail using USPS, FedEx or UPS.
Items sent to a location in the continental US will arrive 3-5 days after they’re shipped.
Items sent to Hawaii and Alaska will arrive 5-10 days after they’re shipped.
Items sent to a location in Canada will arrive 10-14 days after they’re shipped.
Please remember that these are estimated delivery times.
Please remember that these production and shipping speeds do not include weekends and holidays.
Express Shipping Methods & Times
We also offer the option to ship your order via USPS Express Mail.
For most locations this means the items are shipped in 24 hours.
In other locations Express Mail can take up to 48 hours to arrive.
When customers select Express Mail we do everything we can to ship the bow in 24 hours rather than 48.
Express Mail costs vary by location.
USPS does guarantee Express Mail orders, and they will refund shipping costs if an order does not arrive in time.
Our shipping manager is dedicated to finding the best possible prices available via USPS, FedEx, and UPS. Because of this, our shipping rates are very competitive.
You’ll see the finalized shipping cost during the checkout process.
Refunds and Replacements for Custom-Made Items
Most of our bows are custom-made, which means they’re created upon request. Because of this, we do not refund customers who are dissatisfied with a bow they have already purchased.
We also do not refund bows that do not arrive in time for your occasion due to circumstances beyond our control. If we ship the bow within our established
48-hour window, we have met our obligation, and the shipping service is then responsible for your package.
If the bow is damaged in transit, we’ll be happy to replace it, using the original order.
Refunds for All Other Items
Any item that is not custom-made may be returned for a full refund within 14 days of the purchase date.
Simply contact us and request return instructions.
Use Our Products Safely
It’s important to remember that our bows should only be attached to standstill surfaces.
In other words, our bows should never be attached to a moving vehicle. This is a safety hazard.
Leave a Product Review
If you’re satisfied with our work, and want others to know about your satisfaction, we encourage you to find the product you purchased in our online store and write a review for it.
This is a great way to ensure future customers will see what you had to say!
You’ll have the option to upload a photo or video!
Share Your Story
We love when customers take a picture or brief video of their loved one receiving a gift with one of our bows on it! We also love seeing our wedding pew bows in our customers’ wedding ceremony photos.
If you’d like to tell us your story, you can email us at [email protected] and tell us about your experience. We’ll share your story and photos on our blog!
Our office is open Monday through Friday from 10am – 6pm EST. We will message you back as soon as we can! Need to talk to someone? Call or text us at 484-690-4141.